Return and Refund Policy

Effective Date: September 20, 2026

At Calvera Goods, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with an eligible purchase, you may request a return within 30 calendar days of delivery.

1. Return Eligibility

Customers may request a return within 30 calendar days after the order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product should include its original packaging and included accessories where applicable.

• The item must not have been damaged through misuse, improper installation, modification, or abnormal use.

• Valid order information or proof of purchase may be required.

If a particular product has additional return conditions, those conditions will be clearly communicated on the applicable product page or before purchase.

2. Free Returns

Calvera Goods offers free returns for eligible items within the 30-day return period.

Please contact us before sending an item back. Our customer support team will provide the applicable return instructions and return information.

Customers should not send products to an unauthorized return address.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging when appropriate

After reviewing the information, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.

4. Refunds

Once an approved return has been received and inspected, the applicable refund will be processed.

Approved refunds are normally issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.

5. Exchanges

Eligible items may be exchanged within the 30-day return period.

If a replacement item is unavailable, a refund may be provided instead.

6. Missing Refunds

If you have received confirmation that a refund has been processed but the funds have not appeared in your account, please first check with your payment provider or financial institution.

If you still cannot locate the refund, contact:

mcenniskyzer0736@outlook.com

We will assist you with checking the refund status.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before fulfillment. Once an order has been processed or shipped, cancellation may no longer be available and the applicable return procedure may apply.

8. Contact

For questions about returns, refunds, or exchanges:

Email: mcenniskyzer0736@outlook.com

Please include your order number and a brief description of your request.

Calvera Goods may update this policy when reasonably necessary to reflect changes in business practices or applicable requirements.